Most orders above $99 qualify for free shipping. For orders that do not qualify for free shipping, the exact shipping fee based on the destination and weight of your order can be obtained by placing the items in your cart.
Ontario Cycle will ship to any address in Canada or U.S.A., that is serviced by Canada Post or other carrier we may use. Due to competitive prices we offer on all of our products, the cost of shipping is added to your purchase. Your shipping options from our location in Listowel, Ontario are listed below.
CanadaPost Expedited Service - (REGULAR SERVICE)
You will receive your purchase 4 to 7 business days from the time we process your order. Ontario locations: usually within 1 or 2 days. Rest of Canada: please allow 4 - 7 business days for delivery.
CanadaPost ExpressPost Service - (EXPRESS SERVICE)
You will receive your purchase 1 to 3 business days from the time we process your order. Ontario locations: usually next day. Rest of Canada: please allow up to 3 business days for Express shipments.
To determine the shipping cost you should select the product(s) you want and proceed to the checkout. All costs (shipping and taxes) will be calculated and you do not have to submit the order.
Remote Service Areas:
Customers who live in remote or isolated areas that do not receive mail on a daily basis, may be subject to additional shipping fees. Only Sports will notify you if there are any changes to your expected cost prior to fulfilling your order.
Incorrect Address Problems:
If the address you gave us has any mistakes causing the delivery company to be unable to deliver the package, we will send your purchase again but shipping will then be charged again.
Procedures for Online Orders:
No order will be accepted unless complete information is provided including: Full Name, Full Address, Valid Email Address, Phone Number (including the area code).
You can only cancel an order if you placed your order after 10 am (Ontario time). Most orders that are placed before 10 am are shipped that same day. If you placed your order at night, we receive it the next business day before 10 am to process so if you contact us after 10 am, we cannot cancel it.
Please note that when you place an order your credit card is charged within seconds of the completed transaction. If you decide to cancel your order we will charge a 10% Cancellation Fee. Your credit card will be refunded, minus 10% of the total amount charged to cover the fees that are charged to us when we process your order with Visa or Mastercard.
If your billing and shipping addresses are different, we reserve the right to request personal identification from the customer in order to verify the authenticity of the order. If we feel that something is suspicious, we may or may not ask the customer to send their identification either in the form of a scanned image or by fax. We also reserve the right to deny orders that may seem to be fraudulent. Personal Identification includes passport, driver license, scanned image or fax of the credit card, and/or photo identification. Specifics will be detailed in an email which will be sent to the customer.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email.
Details will also be available by logging into your account.